Frequently Asked Questions

Seeking wellness is a personal process that can be multi-faceted. Before seeking professional guidance, people often consider a variety of ways to achieve their goals. What counselling and psychotherapy (or just therapy) offer is self-reflection and exploration in a safe and stable environment. At Rosewood, you will be met with educational, clinical and research experience that could complement your healing journey. 

RCCs are Registered Clinical Counsellors and Psychotherapists who are registered to practice counselling and psychotherapy through the British Columbia Association of Clinical Counsellors (BCACC). RCCs have a master's or doctorate degree in Counselling or Clinical Psychology, or related discipline, and are highly-trained professionals with educational and clinical experiences to provide legitimate and ethical care. Though RCCs are common in the province of British Columbia, there are other honourable organizations that register counsellors. Two are the Canadian Counselling and Psychotherapy Association (CCPA - registering CCCs) and the British Columbia College of Social Workers (BCCSW - registering RSWs). 

Seeking a qualified professional is very important on your journey toward wellness. Counselling is not a regulated profession in the province of British Columbia which means that anyone can claim to be a counsellor, psychotherapist or therapist with no repercussions (this includes individuals who do not have graduate level training in a related discipline). Seeing a person who is not registered with a legitimate professional organization could be harmful to you and your mental health. 

Yes, we hold confidentiality in high regard and take it very seriously. Everything you share, at any time, is kept strictly confidential. Yet, there are some exceptions to confidentiality; counsellors are allowed to break confidentiality if...

(1) There is an immediate or imminent risk of harm to yourself or someone else, there is suspicion or knowledge of harm to a child or otherwise vulnerable person, or our records are subpoenaed by a court of law. 

(2) For any reason, you provide written consent (an ROI) allowing confidential information to be shared. This would be appropriate if you ask or permit your therapist to collaborate with other practitioners who are assisting your wellness journey. 

Most health insurance/extended medical benefit plans partially or fully cover health-care or paramedical practitioners like RCCs or CCCs. If you are unsure what your coverage entails, please contact your workplace or your insurer to clarify what kind of coverage you have. In many cases, policies will also cover your children if they are under the age of 25. Please note that we do not do direct billing, however we will provide you with a receipt that you can submit to your insurer for full or partial reimbursement.

We understand that it is often necessary to change or cancel a counselling session due to life circumstances. If you are unable to attend your scheduled session, we ask that you please let us know as soon as you're able to. This will allow us to provide space for other clients who are in need. While we understand that last-minute changes or cancellations are sometimes unavoidable, we do require a 48-hour notice period. Changes or cancellations made within the 48 hour window are subject to full session fees to ensure fairness. Changes or cancellations made 48 hours or earlier will not be subject to any fees. Exceptional circumstances will always be taken into consideration. 

Please get in touch by using the contact form, or call us at (548) 800-0529.